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flowersnationwide.co.uk Beautiful Flower Arrangments and Bouquets
brought to you by Buds n Blooms Florist of Redcar
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| About Us Buds n Blooms are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Buds n Blooms 13c Queen Street Redcar TS10 1DY United Kingdom Phone: +44 01642 484714 Fax: +44 01642 484714 Email: margaret [at] flowersnationwide [dot] co [dot] uk My VAT Registration Number GB698 6150 83 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. On completion of the order process a confirmation of your order will be emailed to you. Bouquets and arrangements may vary from those shown depending on the time of year and availability of certain flowers. Every effort will be made to keep to the customers special instructions. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Solo, Switch, American Express and Delta. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling Delivery charges within the UK mainland are charged at the checkout as follows: Standard Delivery £4.95 per order. Delivery outside of the UK mainland by special arrangement only. All transactions are deemed to take place within the United Kingdom and subject to the relevant United Kingdom Laws. |
| Delivery Schedule Orders for delivery on Valentines day for TS post codes must be received by 5 pm on 13th Feb. Orders for delivery on the eve of Valentines day must be received by noon on 12th Feb. Orders must be placed at least one working day before the day of delivery, unless otherwise stated on the appropriate catalog page. |
| Back Orders We never back order. If we are unable to deliver we will always contact the customer by email or telephone. |
| Tax Charges All transactions include UK VAT. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. In the event that you are not satisfied with our service, any complaints should be addressed in the first instance to: By e-mail: margaret@flowersnationwide.co.uk By telephone or Fax: +44 01642 484714 By Post: Customer Care Buds n Blooms 13c Queen Street Redcar TS10 1DY Our customer service team is available 9-5 GMT Monday to Friday and 9-4 GMT on Saturday. Because of the perishable nature of our flowers and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaints within 1 working day of the date of delivery or intended delivery of your flower purchase. Please help us by describing the problem. We endeavour to respond to and resolve all complaints within 5 working days. You the customer will be kept informed throughout this process. This does not affect your statutory rights as a consumer. Under certain circumstances and where the situation permits, it may be necessary to retrieve and examine a delivery that has been rejected. In the unlikely event of this situation arising, the collection would be arranged by our customer services team. |
| Reaching Us If you need to reach us, please contact us at: Buds n Blooms 13c Queen Street, Redcar, TS10 1DY Freephone: 0800 0745810 Tel/Fax: +44 01642 484714 Email:margaret@flowersnationwide.co.uk |
| Privacy Policy Buds n Blooms do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Should you need to cancel or amend your order, please notify Buds n Blooms by e-mail at margaret@flowersnationwide.co.uk quoting the order reference number on your order confirmation. This must be done at least 24 hours before the intended delivery date. Alternatively you may contact our customer service team 9-5 GMT Monday to Friday and 9-4 GMT on Saturday on +44 01642 484714, quoting delivery date, recipients name and order reference. Calls will be charged at standard rate. Due to the perishable nature of flowers, we cannot accept any cancellations outside this time scale. You may cancel orders for non perishable items within 7 days after the day of receipt of the goods providing you notify us of your intention to do so by email. You are requested to return cancelled items at your expense, and if you do not do so then a deduction will be made from the refund to cover the cost of collecting the goods. All monies will be refunded within 30 days of cancellation. |
| Remittance Terms Orders are only despatched after receipt of payment or credit/debit card authorisation. |
Tel: 01642 484 714
